Customer Service Representative

Summary

Join our team as a dedicated Customer Service Representative, providing exceptional support for our innovative, plant-based products. You will be responsible for assisting customers through various channels (phone, email, text), resolving issues, and ensuring accurate information. This is a remote, full-time position requiring 2+ years of customer service experience and excellent communication skills. The ideal candidate possesses a strong understanding of food allergies and proficiency in Shopify. We offer a competitive salary, flexible work hours, and the opportunity to work from home.

Requirements

• 2+ years of experience in a customer service representative role
• Strong English reading, writing, and speaking skills with a focus on clear and effective communication
• Basic understanding of food allergies, including common allergens and their impact on individuals with dietary restrictions
• Proficiency in e-commerce platforms such as Shopify, with the ability to troubleshoot and resolve issues within the platform
• Ability to manage multiple tasks simultaneously while maintaining attention to detail
• Proficiency in using customer service software and CRM systems
• Positive attitude, strong problem-solving skills, and a commitment to providing exceptional customer service

Responsibilities

• Provide excellent customer service through various channels, including phone, email, and live chat
• Respond to customer inquiries promptly and professionally, ensuring clarity and accuracy in all communications
• Address and resolve customer complaints and issues with empathy and efficiency
• Maintain up-to-date knowledge of our products, services, and policies, with a particular focus on food allergies and dietary restrictions
• Accurately process orders, returns, and exchanges while adhering to company procedures
• Troubleshoot and resolve issues related to Shopify, including order processing, account management, and payment issues
• Document customer interactions and feedback in our CRM system, ensuring all information is recorded accurately
• Collaborate with other departments to resolve complex issues and enhance the customer experience
• Stay informed about industry trends and changes related to food allergies, Shopify updates, and customer service best practices

Benefits

• Competitive salary
• This is a full-time, long-term position
• Work from home
• Monday through Friday, 8 am to 5 pm (+/- 1 hour accepted) - PST
• Additional perks