Customer Service Representative - Sales

Summary

Join Colibri Group as a Customer Service Representative – Sales, supporting the company mission by coordinating and executing sales tasks related to mortgage and banking businesses.

Requirements

• High School Diploma required; College Degree preferred; 2+ years related experience
• Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required
• Technical background and knowledge with focus areas on desktop support; tablet and mobile device support is a plus, but not required
• Ability to maintain confidentiality
• Excellent customer service skills
• Excellent organizational, interpersonal, written and verbal communication skills
• Must be detail-oriented and possess exceptional problem-solving and follow-up skills
• Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook

Responsibilities

• Answer customer inquiries via telephone, internet, or email in a friendly and professional manner
• Track customer inquiries using online support management systems and tools
• Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues
• Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan
• Participate as needed with onboarding and training of new team members
• Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to login credentials and the use of OnCourse Learning’s multiple websites and applications
• Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls
• Other duties as assigned

Preferred Qualifications

Preferred knowledge of Salesforce

Benefits

This is a remote position