Customer Service Representative, Veterinary Emergency and Referral Group

Summary

Join our team as a Customer Service Representative (CSR) at VERG, an emergency and specialty hospital in Brooklyn. As a CSR, you will play a crucial role in delivering exceptional customer service to clients and patients. You will interact with clients, coordinate communication between doctors and clients, and perform various administrative duties. We are looking for individuals with experience or understanding of basic technical skills and customer service skills. Experience in the field is ideal, but not required. We offer a competitive salary and bonus potential, as well as a comprehensive benefits package that supports your life and wellbeing.

Requirements

• High school diploma or equivalent is required
• Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software
• Experience with PetDesk is a plus!
• Previous customer service experience required, preferably in a veterinary environment
• Shows a commitment to professional development and continual improvement
• Possesses strong listening and communication skills
• Has confidence in decision making and problem solving
• Capable in conflict resolution and diffusing situations

Responsibilities

• Deliver exceptional customer service at all times
• Take initiative to maintain a clean working environment
• Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital
• Mediate client concerns with compassion and empathy
• Manage financial transactions including invoicing, cash handling, and end of day reporting
• Must be comfortable discussing payment options and policies with clients
• Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable
• Perform other duties as needed and which make a positive impact on the practice and company
• May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned

Benefits

• Competitive salary
• Bonus potential
• Medical, Dental, Vision & Life Insurance
• Company contribution to an HSA account
• Paid parental, family, and medical leave
• Flexible scheduling
• 401k with company match
• Paid time off, including a bank of PTO and floating holiday time