Customer Service Representative with German-Chat Support

Summary

Join Sutherland's remote team as a customer service representative and provide excellent support to a global online shopping leader. You will respond to customer inquiries via live chat and email, addressing questions about orders, accounts, products, and deliveries. Utilize internal tools to resolve issues and guide customers through minor technical problems. Maintain professional communication while adhering to client standards and established processes. Forward complex inquiries to the appropriate departments. This role offers flexible hours, a competitive salary, and comprehensive benefits.

Requirements

• Very good German skills (at least B2 level), especially in written communication
• Good technical understanding and confident PC usage
• Quick comprehension, reliability, and accuracy in written communication
• Customer-oriented mindset, independence, and strong self-motivation
• Willingness to work flexible shifts – including evenings and weekends

Responsibilities

• Responding to customer inquiries primarily via live chat or e-mail
• Assisting with questions about orders, accounts, products, and deliveries
• Using internal tools to resolve customer issues and guide them through minor technical problems
• Communicating professionally and courteously in accordance with our client’s standards
• Following established processes and quality guidelines
• Forwarding complex inquiries to the appropriate departments

Benefits

• 100% home office – work from anywhere
• Flexible shift models: 4-, 6-, or 8-hour shifts – to suit your daily schedule
• Working hours between 08:00 a.m. and 01:00 a.m. – early, late, or in-between shifts available
• Attractive salary + monthly performance-based bonuses
• Comprehensive benefits package: health and social insurance, meal vouchers, transportation allowance
• Structured, paid onboarding and training according to international standards
• ���Refer a Friend” employee referral program
• Virtual team events, games, and networking opportunities
• Various development opportunities in a growing international company