Remote Customer Service Representative-Mandarin

Summary

The job is for a Customer Service Representative who speaks Mandarin fluently and English. The role involves handling inquiries from travelers regarding applications developed and managed by DHS, providing accurate responses, and assisting with general travel information. The position is currently remote but requires residency in the DMV.

Requirements

• Must be a U.S. Citizen
• Must be able to meet all security eligibility requirements
• Must be fluent in both English and Mandarin Chinese (language skills will be assessed during the interview phase)
• Bachelor of Arts or Science from accredited college or university required
• 2 years of customer service experience required

Responsibilities

• Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS
• Provide and respond to live contacts in order to give the appropriate response from provided responses and materials
• Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language
• Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record
• Provide and transfer any reportable communication to the appropriate department
• Answer customers questions; make referrals: help clarify policies and procedures
• Provide general travel assistance information
• Provide information for filing claims with DHS

Preferred Qualifications

• Ability to maneuver and use web-based applications
• Exceptional writing skills
• Technical acumen

Benefits

Compensation includes salary and competitive benefits, including healthcare and 401(K)