Customer Success Advocate

Summary

Join 1-800 Contacts as a remote customer service representative, working from North Carolina, Texas, or Utah. This full-time position offers a competitive hourly rate plus bonus potential, and involves handling inbound sales and service calls. You will provide exceptional customer service, solve customer issues, and meet performance targets. The role requires 2-3 years of customer service experience, a reliable internet connection, and a dedicated workspace. Benefits include monthly performance bonuses, bi-annual performance reviews, and comprehensive medical, dental, and vision coverage.

Requirements

• 2-3 years minimum customer service experience
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality

Responsibilities

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience
• Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call
• Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment
• Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations
• Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience
• Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence
• Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction

Preferred Qualifications

Inbound sales experience

Benefits

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses