Remote Customer Success Advocate

Summary

The job description is for a Customer Success Advocate role at n2y, a national leader in creating educational materials for the special education classroom. The position involves ensuring successful product implementation with customers, delivering presentations, and supporting customers via phone and email. The role requires 2-4 years of education experience or advanced customer service experience, a Bachelor’s Degree in a related discipline, proficiency with certain software, and strong communication skills. Travel within the South East/South Central Texas region is required for approximately 25% of the time.

Requirements

• Bachelor’s Degree in related discipline required
• 2-4 years of education experience and/or advanced customer service experience

Responsibilities

• Ensure a successful product implementation with our customers at the heart
• Deliver effective presentations virtually and also support the customer by phone and email

Preferred Qualifications

• Experience with Salesforce preferred
• Understanding of SaaS products and services

Benefits

• Competitive compensation and benefits package including health, dental, vision, life, and disability insurance
• Company matching 401(k) savings plan