Customer Success

Summary

Join Quizizz as a CSM Intern and gain hands-on experience supporting a high-performing Customer Success team. You'll play a crucial role in ensuring smooth onboarding, renewal, and data management processes, contributing to exceptional customer value. This internship offers a valuable opportunity to explore the intersection of customer success, operations, and the edtech industry.

Requirements

• Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
• Good communications and the right energy to collaborate in a fast growing organisation

Responsibilities

• Set up and configure customer accounts, including user management and tool integrations
• Support onboarding and renewal operations by generating quotes and handling related administrative tasks
• Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles
• Research and identify key contacts and decision-makers within customer organizations
• Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams
• Assist in tracking engagement metrics and preparing internal reports
• Support CSMs with customer-facing materials such as success plans and usage summaries
• Collaborate on improving internal processes for onboarding and renewals
• Help document standard operating procedures to drive efficiency and consistency
• Coordinate with Product, Sales, and Support teams to address customer needs
• Participate in internal meetings to align on customer success priorities and initiatives

Preferred Qualifications

Ideally be available post the 6 months for a potential full time conversion

Benefits

The Success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)