Remote Customer Success, Petrochemical/Chemical

Summary

Join our team as a Customer Success Specialist at Voovio Technologies, where you will work directly with our Customer Success team to support customers in transitioning from sales prospects to active users of our products. You will be heavily involved in onboarding new customers and ensuring they reap the maximum value out of Voovio by working closely with our Operations, Sales, and Production teams.

Requirements

• Must have Bachelor’s degree in Engineering
• Must have manufacturing or process industry related experience
• Must be computer literate and familiar with standard software tools
• Candidates must have a valid US passport and legal status to work in the U.S
• Must have a vehicle

Responsibilities

• Interact with existing customers on a regular basis (virtual and face to face)
• Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction
• Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio’s tools and features
• Document and track operator performance on simulation modules as well as collect other performance data for customer champions
• Assist our operations team, including but not limited to: Document and review customer performance
• Help obtain, analyze, and present business case data
• Attend customer meetings and help demonstrate our Enhanced Reality tools
• Establish and maintain positive long-term relationships with key client accounts and key strategic partners
• Ensure customers get fast and successful responses to issues and questions
• Support customers with IT challenges
• Collect and communicate customer feedback to our Development team to enhance our product line
• Support integration of Voovio into customer’s existing systems
• Create customer resources such as videos, documents, charts, analytics, etc
• Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers
• Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers

Benefits

• Salary: Competitive
• Health: Competitive company plans available
• 401k Plan available
• Mileage reimbursement