Voovio is hiring a
Customer Success

Summary

The Customer Success Specialist role at Voovio Technologies involves supporting customers, onboarding new users, and building long-term relationships with clients. The position requires a Bachelor’s degree in Engineering, manufacturing or process industry experience, computer literacy, a valid US passport, legal status to work in the U.S., a vehicle, and specific skills such as problem-solving abilities, strong communication skills, and being a fast learner. Benefits include competitive salary, health insurance, 401k plan, mileage reimbursement, and the possibility of remote work.

Requirements

• Must have Bachelor’s degree in Engineering
• Must have manufacturing or process industry related experience
• Must be computer literate and familiar with standard software tools
• Candidates must have a valid US passport and legal status to work in the U.S
• Must have a vehicle

Responsibilities

• Interact with existing customers on a regular basis (virtual and face to face)
• Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction
• Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio’s tools and features
• Document and track operator performance on simulation modules as well as collect other performance data for customer champions
• Assist our operations team, including but not limited to: documenting and reviewing customer performance, helping obtain, analyze, and present business case data, attending customer meetings and helping demonstrate our Enhanced Reality tools
• Establish and maintain positive long-term relationships with key client accounts and key strategic partners
• Ensure customers get fast and successful responses to issues and questions
• Support customers with IT challenges
• Collect and communicate customer feedback to our Development team to enhance our product line
• Support integration of Voovio into customer’s existing systems
• Create customer resources such as videos, documents, charts, analytics, etc
• Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers
• Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers

Benefits

• Competitive salary
• Health: Competitive company plans available
• 401k Plan available
• Mileage reimbursement