Customer Success Director

Summary

Join Gradient AI, a leading provider of AI solutions for the insurance industry, as a Customer Success Director! This fully remote role focuses on building strong client relationships and ensuring 100% client retention within the health insurance sector. You will be the primary point of contact for client inquiries and support, driving value through our predictive AI solutions. Key responsibilities include leading user training, driving product adoption, and gathering client feedback. You will partner with sales and client executives to foster long-term relationships and contribute to business growth. Gradient AI offers a fun, fast-paced startup culture with generous benefits, including unlimited vacation, flexible scheduling, and a full benefits package.

Requirements

• 10+ years of account management experience within Health insurance Underwriting
• Demonstrated success with managing and developing customer relationships
• Advanced experience utilizing Excel for data analysis and reporting; skilled in conducting technical demos to showcase product features and functionality
• Prior experience working with C-level executives, management level, and underwriting adjusters
• Dynamic communication skills, both oral and written
• Ability to work in a self-driven manner within a fast-paced, collaborative environment

Responsibilities

• Partner with Sales & Client Executives to build long-term relationships and drive business growth within designated client accounts
• Promote adoption, utilization, and expansion of the Gradient AI platform, ensuring client value and achieving revenue goals
• Support change management efforts by identifying pain points and delivering solutions to drive product adoption
• Contribute to quarterly business reviews, identifying up-sell opportunities and providing industry insights on new challenges and solutions
• Collaborate with the sales team on contract renewals, ensuring timely delivery of high-quality solutions
• Define and track KPIs related to client satisfaction, usage, and retention, developing strategies to improve outcomes
• Create compelling narratives for renewals, proposals, and QBR decks based on client data and results

Benefits

• A fun, fast-paced team-oriented startup culture
• Generous stock options - we all get to own a piece of what we are building
• Unlimited vacation days
• Flexible schedule that supports working from home
• Full benefits package including medical, dental, vision, 401k, and more
• Exponential career growth provides many opportunities to learn and take on new responsibilities