Customer Success Enablement Manager

Summary

Join EvenUp, a rapidly growing vertical SaaS company, as their Customer Success Enablement Manager. This remote role, based anywhere in the US, focuses on building and managing enablement programs for the growing customer success team. You will design and execute onboarding and ongoing training, partnering with various departments to create scalable programs improving team performance and customer outcomes. The ideal candidate possesses prior experience as a CSM in a B2B SaaS company and has a proven ability to build programs from the ground up. Strong communication and collaboration skills are essential, along with the ability to navigate ambiguity and work efficiently. This high-impact role offers the chance to significantly influence customer success and team growth.

Requirements

• Experience as a CSM at a B2B SaaS company, with enablement ownership
• Proven ability to build programs from scratch in fast-paced environments
• Strong communication and cross-functional collaboration skills
• Comfort with ambiguity and a “figure-it-out” mindset
• Passion for helping CS teams scale and improve performance

Responsibilities

• Design and manage onboarding programs for new CSMs
• Build and deliver ongoing enablement (everboarding) for the CS team
• Partner with CS leadership to identify training needs and success metrics
• Tailor existing enablement content to fit CS workflows and goals
• Act as the primary enablement contact for Customer Success

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto