Customer Success Engineer

Summary

Join Procore as a SMB Customer Success Engineer and champion Procore's product, serving as a subject matter expert throughout the customer journey. You will be responsible for post-sales implementation success and long-term adoption of a shared book of business, helping organizations understand best practices around construction technology. Leverage your consultative mindset and industry knowledge to provide clients with recommendations on maximizing Procore's value. Collaborate cross-functionally with Sales, PS, Support, Product, and Marketing. This role offers remote work options and immediate openings. The position requires a passion for construction and technology, along with relevant experience and skills.

Requirements

• A passion for construction and technology
• 1+ years of Construction industry expertise
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

Responsibilities

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procoreʼs evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 15% travel to client sites (may include domestic and international), indutry events, and other Procore offices

Preferred Qualifications

• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS
• Experience acting as a technology evangelist and promoter of modernizing the Construction industry
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.)
• Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer
• Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety
• A positive energy source in a fast-paced, diverse, forward-looking environment

Benefits

• Base Pay Range $67,840 - $93,280 plus commission for an estimated on-target earnings of $84,800 - $116,600
• Equity Compensation
• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs