Customer Success Engineer

Summary

Join Procore as a Customer Success Engineer and champion the success of our Enterprise customers. You will be a product expert, helping customers adopt Procore and achieve business performance gains. This role involves understanding construction technology best practices and providing clients with recommendations to maximize their Procore investment. You will collaborate with various teams, including Sales, PS, Support, Product, and Marketing. The position can be remote (US-based) or in one of our offices (Carpinteria, CA; Tampa, FL; or Austin, TX). Successful candidates are passionate about construction and technology.

Requirements

• A passion for construction and technology
• 8+ years of Customer Success, Professional Services, Technical Pre-Sales experience
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

Responsibilities

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Participate in product demonstrations and coordinate multiple technical resources, both internal and external
• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

Preferred Qualifications

• 8+ years of Construction industry expertise preferred
• Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
• Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
• Experience related to Top ENR construction and/or Fortune 500 is preferred

Benefits

• Base Pay Range $134,400 - $184,800 plus commission for an estimated on-target earnings of $168,000 - $231,000
• This role is also eligible for Equity Compensation
• At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive
• From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best