Remote Customer Success Executive

Summary

The job is for a Customer Success Representative at a B2B staffing platform specializing in connecting architects and engineers with Australian companies. The role involves managing U.S and Canadian accounts, ensuring contractor satisfaction, and driving growth of partnerships. Remote work is allowed, and the position requires a bachelor's degree, specific skills, and experience.

Requirements

• Bachelor's Degree: A bachelor's degree in business, marketing, or a related field is preferred
• Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and ensuring client satisfaction
• Communication Skills: Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address client and contractor concerns
• Sales Acumen: Basic understanding of sales principles and the ability to identify upselling opportunities
• Remote Work Proficiency: Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup
• Video Conferencing: Comfortable with videoconferencing tools for client and contractor interactions when necessary
• 2+ Years of Experience: Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience

Responsibilities

• Account Management: Oversee and nurture relationships with U.S and Canadian architectural and engineering companies
• Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms
• Upselling and Growth: Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources
• Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams
• Feedback Collection: Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services
• Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties
• Reporting: Maintain accurate records of client interactions and share insights with the management team to drive strategic decisions

Preferred Qualifications

• Native English
• Great Communication Skills
• Enjoys talking with people
• Comfortable doing videoconference with clients

Benefits

• Motivated Self-starter
• Ability to work unsupervised
• Ability to multi-task
• Shows Initiative, Proactive
• Work for the most exciting companies in the world
• Flexible schedules
• Work from anywhere
• Highly competitive compensation