AB Tasty is hiring a
Customer Success Manager

Summary

Join AB Tasty's FR Customer Success team and work closely with clients to ensure they're making the most out of the AB Tasty tools, while gaining a client portfolio to structure successful relationships.

Requirements

• Degree in Business, Economics, IT, Digital or Marketing
• At least 2-3 years of work experience in a related field as a Customer Success or Account Manager for a Saas company
• Customer-focused, organised with a proactive mindset
• Fluent in French and with excellent verbal and written communication skills in English
• Analytical thinker who can translate complex data into profitable marketing plans
• Interest in UX, e-commerce, analytics or CRO
• Strong soft skills: energetic, enthusiastic, self-motivated, open-minded

Responsibilities

• Manage a customer portfolio, maximise its expansion while reducing churn
• Act as a strategic consultant to key account clients on long-term testing and personalization optimization strategies
• Follow your customer portfolio development (onboarding, consulting, retention, expansion)
• Maintain high level of customer engagement and satisfaction with a focus on customer and loyalty
• Provide Tests and Personalizations technical consulting & set-up with the solution
• Analyse and identify new areas for optimization following data analysis
• Recap all activities, performance and measurement KPIs, highlighting insights and success to ensure we are making data driven decisions to C-levels and end-users
• Lead CRO meetings, workshops & training
• Help provide customer references and case studies; provide constructive feedback to the product team to improve AB Tasty products

Benefits

• Huge impact.. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
• No micromanaging.. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
• International reach.. Our audience is wildly international, and our team is too
• Continuous education.. We offer many opportunities for each employee to learn and grow from a mix of professional and non-professional topics
• Unique career opportunity.. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
• Lots. Of. Fun.. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
• Time for yourself.. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that