Customer Success Manager

Summary

Join AireSpring as a Customer Success Manager and play a pivotal role in enhancing client relationships and driving mutual growth. Manage a portfolio of accounts to ensure high customer satisfaction and account growth. Serve as the primary liaison between customers and internal teams, cultivating strong relationships. This role focuses on account management and nurturing existing accounts, with no new business hunting involved. You will work closely with clients to understand their needs and identify optimal solutions, overseeing all aspects of the client relationship. The position requires strong communication, problem-solving, and relationship-building skills.

Requirements

• A solid understanding of account management and customer success principles
• Passion for working in a sales and marketing environment
• Ability to thrive under deadlines
• Polite, friendly, and diplomatic demeanors
• Excellent written and verbal communication abilities
• Strong negotiation skills
• The capacity to prioritize and manage multiple tasks effectively
• A deep understanding of client care and customer success methodologies
• Exceptional interpersonal skills in relationship building
• Strong problem-solving capabilities
• Ability to work independently and as part of a team
• Flexibility and dedication to the role
• Outstanding organizational skills and attention to detail

Responsibilities

• Build and sustain strong client relationships
• Serve as the primary point of contact for assigned customers
• Identify potential new business opportunities within accounts
• Manage and fulfill client requests efficiently
• Oversee contract renewal and ensure timely execution
• Coordinate efforts across departments to address client needs
• Schedule and facilitate meetings to discuss customer solutions
• Collaborate with internal teams to ensure that all client requirements are met
• Perform general administrative tasks.  duties as needed
• Promote and upsell products and services effectively

Preferred Qualifications

Experience in customer-facing roles is advantageous

Benefits

• 401(k) Retirement Plan with employer contributions to help you plan confidently for your future
• Comprehensive Health Coverage , including medical, dental, and vision insurance to support your physical well-being
• Life Insurance for peace of mind and added financial security
• Remote & Work-from-Home Flexibility , allowing for a healthy work-life balance with little to no required travel
• Stable, Growth-Oriented Company – We are a privately owned, debt-free organization experiencing steady expansion, offering long-term stability and exciting opportunities for career development