Customer Success Manager

Summary

Join Anteriad's International Customer Success team as a fluent Japanese speaker and play a key role in providing top-quality post-sale support. You will be responsible for problem-solving for internal and external customers regarding content syndication, display advertising, and data services. Expertise in the operational process from initial quote to campaign completion is crucial. Excellent communication skills are essential for interacting with customers, sales, operations, and management teams. This position requires a strong understanding of database products and services and the ability to work independently and collaboratively.

Requirements

• Have 2+ years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment
• Have experience with database products and services
• Be an exceptional communicator with a strong team orientation
• Have a skill for marketing integrated online and offline data-driven solutions
• Be a fluent Japanese speaker
• Have the ability to work independently without constant direction or supervision
• Be self-motivated and possess a strong work ethic
• Continuously seek ways to improve internal and external contributions to the team
• Have strong oral and written communication skills and be able to articulate courteously
• Be able to learn quickly and adapt to changing landscapes
• Have strong problem analysis and problem-solving competencies
• Be able to interact well with team members
• Be able to learn and operate SaaS platforms such as Salesforce, Qlik, and Anteriad Marketing Cloud

Responsibilities

• Manage internal and external client-facing resources for Q&A on all account details
• Work with India, APAC, and US Operations teams to ensure customer support and insights
• Identify and escalate situations requiring urgent attention from customer and internal inquiries
• Become expert in utilizing and understanding Salesforce, CPQ, OB, Qlik, and AMC
• Manage all products sold within the team for both non-enterprise and enterprise customers
• Understand customer motivations and use that understanding to improve service campaign over campaign and quarter over quarter
• Assist Customer Success Managers, Sales Directors, Marketing, Operations, and Anteriad Management teams as needed
• Help complete RFPs and provide market sizing opportunities
• Utilize SFDC cases to track campaign status and offer pre-sales support activities