Customer Success Manager

Summary

Join AppsFlyer as an Enterprise Customer Success Manager and become a trusted advisor to key clients across EMEA. You will manage client relationships, drive product adoption, identify upsell opportunities, and deliver client trainings. This role requires strong communication, technical skills, and experience in SaaS customer success. You will collaborate with sales and marketing teams and provide valuable customer feedback to product and R&D. AppsFlyer offers a supportive and inclusive work environment with various benefits, including stock options, personal growth investments, and flexible work options. The ideal candidate will have a minimum of 3 years of experience as a Customer Success Manager in SaaS and a strong digital marketing background.

Requirements

• Advanced proficiency in written and spoken English
• Minimum 3 years of experience as a Customer Success Manager in SaaS
• Strong digital marketing experience; app marketing is a big plus
• Analytical mindset with a technical background
• Experience in gaming companies – an advantage
• Strategic thinking with strong business development instincts
• Ability to thrive in a fast-paced, dynamic environment
• Willingness to travel a few times a year for client visits or conferences

Responsibilities

• Manage top-tier client accounts on all levels: technical, business, support, and product
• Drive product adoption and growth by providing strategic guidance and hands-on support
• Share relevant product updates and content with clients to support their evolving goals
• Identify upsell opportunities and support customer retention strategies
• Deliver client trainings, webinars, and promote new features
• Serve as the voice of the customer, relaying feedback to internal Product and R&D teams
• Partner with Sales and Marketing to drive regional expansion

Preferred Qualifications

• Introduced by an AppsFlyer team member
• Product management intuition
• Technical experience with SDKs, APIs, SQL, and Mobile Measurement Partners
• Additional language skills

Benefits

• Stock options & competitive compensation
• Personal growth investment: negotiation, presentation training, LinkedIn Learning
• Private medical & dental insurance
• Flexible hours & remote-friendly options
• Weekly team lunches, fresh snacks, and active team events
• Support for your ideal work setup – laptop, phone, standing desk
• Meaningful social impact initiatives via AppsFlyer Cares