Customer Success Manager

Summary

Join AppTweak as a Customer Success Manager and play a crucial role in supporting mid-market and enterprise clients in the Americas region. You will collaborate with cross-functional teams to drive product adoption, enhance customer satisfaction, and ensure long-term client success using our ASO, ASA, and mobile growth solutions. Based in San Francisco or remotely within the Americas, you will leverage your expertise to empower clients, maximize their mobile app growth potential, and contribute to overall revenue growth. The role offers a competitive base salary plus quarterly variable compensation and a unique opportunity to work within a fast-growing, global company. You will be responsible for enhancing product adoption, acting as an ASO/ASA expert, improving customer experience, supporting retention and growth, providing strategic insights, and contributing to product development based on client feedback.

Requirements

• Educational Background: Bachelor’s or Master’s degree in Business, Marketing, Communications, Sales, or a related field
• Professional Experience: 2+ years of success in Customer Success or Account Management, ideally within the SaaS or mobile industry, with a proven track record of meeting and exceeding goals
• Relationship Builder: You have a talent for fostering strong, lasting client relationships, understanding customer needs, and proactively addressing them
• Growth Mindset: Commercially driven, resilient, and adaptable, you thrive in fast-paced environments and are dedicated to continuous learning and improvement
• Communication Excellence: Exceptional skills in communication, presentation, and writing, with the ability to build trust and ensure transparency with clients
• Curiosity & Passion: You’re enthusiastic about mobile app marketing and eager to deepen your knowledge in mobile app growth and innovation

Responsibilities

• Enhance Product Adoption: Engage proactively with clients to ensure they are fully leveraging AppTweak’s platform, optimizing their ASO and ASA efforts to meet strategic goals
• Identify areas for increased adoption and work with internal resources to drive ongoing client engagement
• Be the ASO/ASA Expert: Act as a knowledgeable resource for clients and internal stakeholders on AppTweak’s platform, ASO, ASA, and app store marketing
• Stay updated on trends and best practices across the iOS and Google Play ecosystems
• Improve Customer Experience: Manage and optimize processes for onboarding, training, and ongoing client support to ensure a seamless customer experience
• Serve as a point of contact for all technical and strategic inquiries, providing effective solutions and collaborating with the Product team as needed
• Support Retention and Growth: Collaborate with Account Managers to secure renewals and identify upsell opportunities, helping clients see the full potential of AppTweak’s solutions
• Participate in cross-functional initiatives with Product Marketing to craft use cases, product positioning, and materials for client engagement
• Provide Strategic Insights: Analyze and interpret data to make recommendations that will directly impact clients’ app performance and business objectives
• Deliver tailored insights and recommendations on ASO, ASA, and mobile growth strategies, establishing AppTweak as a trusted advisor
• Feedback and Product Development: Communicate client feedback to the Product team to drive ongoing improvements and feature development
• Act as a customer advocate in product discussions, ensuring our solutions evolve to meet client needs

Benefits

• Global Team Building: Join our annual company-wide event in Brussels, Belgium, and connect with colleagues from around the world (we speak 15+ languages!)
• Diverse & Inclusive Culture: Work within a flat hierarchy where diversity and work-life balance are truly valued
• Exciting Industry Connections: Engage with leading mobile businesses across various verticals, expanding your professional network
• Flexible & People-First Environment: Enjoy a work culture that prioritizes your well-being, with opportunities for continuous learning and creative exploration
• Foodie Heaven: Share your passion for food with a team that loves discovering new recipes as much as you do!
• Compensation: Base salary of $80,000 - $130,000, plus quarterly variable compensation. (This range is specific to candidates in San Francisco and California; compensation may vary for other locations.)