Customer Success Manager

Summary

Join Aspire.io, a leading word-of-mouth commerce platform, as a Customer Success Manager! In this role, you will strategically partner with mid-market and enterprise-level clients to optimize their influencer marketing campaigns using the Aspire platform. You will develop and execute innovative marketing strategies, analyze customer usage, and proactively manage risk. The ideal candidate possesses 3+ years of Customer Success experience in a SaaS environment, strong interpersonal skills, and a structured approach to problem-solving. Aspire offers a remote work environment, comprehensive benefits, flexible PTO, paid parental leave, and ongoing training and development opportunities. The on-target earnings range from $80,000 to $95,000 in base salary, plus a bonus of $15,000 to $20,000.

Requirements

• 3+ years of Customer Success or similar experience in a SaaS organization (must have renewals experience)
• Outstanding organization and interpersonal skills
• A structured approach to process and prioritization
• Initiative and the ability to identify and solve problems proactively

Responsibilities

• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
• Develop a “consultant” perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies

Preferred Qualifications

• Experience in MarTech
• Experience in eCommerce
• Knowledge / interest in influencer space

Benefits

• Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered
• Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup
• 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan
• Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy
• Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry
• Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms
• End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs