Customer Success Manager

Summary

Join BlueVoyant as a Customer Success Manager for Managed Cyber Risk Services, working remotely in Japan. You will manage client experiences, ensuring the continued success of their operations by mitigating third-party vulnerabilities. As a third-party risk expert, you will operationalize risk management programs, add value to customer operations, and reduce costs. You will report to the Global Head of Customer Success and will travel as needed. This role requires strong communication, organizational, and time management skills, along with experience in customer success and third-party cybersecurity. You will work closely with various teams to ensure client satisfaction and identify cross-selling opportunities.

Requirements

• 3-5 years of experience in customer success
• Proven track record of building relationships with customers across diverse industries and different technical levels
• Experience with third party cyber security technologies and risk management platforms, and industry knowledge
• Exceptional communication & presentation skills
• Exceptional organizational & time management skills
• Ability to work both independently & in a fast-paced team environment
• Deep understanding of customer and industry needs and proactive in identifying solutions

Responsibilities

• Own Managed Cyber Risk Security customer relationship and overall journey
• Ensure customer engagements are delivered to industry-leading standards
• Serve as a trusted advisor and provide an interface between the customer and the risk operations team
• Establish clear success criteria with the customer and milestones towards delivery
• Work closely with the risk operations teams to ensure client expectations are understood and delivered for
• Develop cross-sell opportunities with our customers and serve as a liaison between different BlueVoyant business units
• Facilitate and encourage feedback between customers and Product team on product expectations and customer needs
• Provide customer with guidance on industry best practices
• Engage with sales team to support business development opportunities

Preferred Qualifications

• Familiarity with Client Success platform a plus
• Ability to establish milestones and work with colleagues to keep on task