Customer Success Manager

Summary

Join BrainPOP as a District Customer Success Manager and drive the success and growth of strategic school districts. Leverage your understanding of BrainPOP resources and the needs of educational leaders to cultivate strong partnerships. Maximize engagement, retention, and revenue expansion by engaging district leaders on their goals and the educational landscape. Accurately forecast weekly, conduct deal reviews, and serve as a subject matter expert. This role involves approximately 4-5 trips per year for on-site customer meetings and company events. The ideal location is in the Eastern or Central time zone. This hybrid role offers remote flexibility and an in-person component.

Requirements

• 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
• Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
• Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders
• Experience with software implementations in K-12
• Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management
• Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships
• A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students
• A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts
• An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels
• A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges
• An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively
• Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through

Responsibilities

• Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal
• Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources
• Create accurate pricing proposals that take into account historical customer information
• Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators
• Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process
• Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations
• Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users
• Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development
• Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory

Preferred Qualifications

Experience in education or as an administrator a plus

Benefits

• $75,000 — $90,000 USD
• Life and disability insurance
• Remote work, flexible hours