Customer Success Manager

Summary

Join Breakthrough, a transformative company that helps people solve their health challenges naturally, as a Customer Success Manager responsible for end-to-end customer success management.

Requirements

• 2+ years of experience within a customer success organization
• Excellent verbal and written communication skills
• Motivated self-starter; team player
• Proficient at establishing relationships with customers and internal teams
• Able to identify and pivot customer relationships to facilitate retention and drive upsells
• Able to flourish in a high growth environment where change is constant
• Proficient in Salesforce and other cloud-based tools
• Basic understanding of Facebook, Instagram, and other social media platforms

Responsibilities

• Onboarding and Training: Create tailored onboarding programs for new clients and conduct comprehensive training sessions
• Customer Relationship Management: Proactively manage 35-50 customer relationships from post-launch to renewal, drive product adoption and ROI
• Retention and Growth: Retain and grow the client base by communicating regularly with customers, tracking adoption trends, and identifying opportunities for expanded services
• Subject Matter Expert: Serve as a subject matter expert, offering guidance on marketing strategy and patient retention, conducting web-based training, delivering best practice presentations, and providing data-driven insights

Benefits

• Completely virtual work environment
• Work-life balance environment