Customer Success Manager

Summary

Join Breakthrough, a company dedicated to helping people find natural health solutions, as a Customer Success Manager. You will manage customer relationships, guide onboarding, deliver training, and coach clients on marketing strategies. This remote, full-time position requires 2+ years of experience in customer success or account management, preferably in SaaS. You will need excellent communication and organizational skills, along with a basic understanding of digital marketing. Breakthrough offers unlimited PTO, comprehensive benefits, and a mission-driven team environment.

Requirements

• 2+ years in a Customer Success or Account Management role (preferably in a SaaS environment)
• Proven ability to overcome customer concerns and objections while preserving trust
• Track record of driving upsells by identifying customer needs and showing impact early
• Excellent communication skills—you ask great questions, listen well, and speak with clarity
• Strong organizational habits and follow-through; able to manage projects and timelines independently
• Basic knowledge of digital marketing, especially Meta Ads, Google Ads, and basic funnel strategy
• Familiarity with Salesforce, Asana, and other customer/project tools

Responsibilities

• Guide new customers through a structured onboarding process
• Deliver training on software, strategy, and marketing best practices
• Recommend and teach customers how to use the specific tools that align with their goals and drive measurable impact
• Manage 35–50 customer relationships from post-launch through renewal
• Monitor platform adoption and proactively address engagement risks
• Own the customer marketing strategy—coaching them on what’s working and what needs to change
• Overcome concerns and objections to maintain strong, long-term relationships
• Deliver consistent results that build trust and momentum
• Navigate retention conversations and support contract renewals
• Identify opportunities for upsell and expansion early—by aligning customer goals with impactful solutions
• Collaborate cross-functionally to ensure customer feedback is heard and acted on

Preferred Qualifications

Experience in physical therapy or chiropractic practice operations

Benefits

• Work remotely – Live and work where you're most productive
• Unlimited PTO – We trust you to manage your time
• Comprehensive benefits – Medical, Dental, Vision, 401(k) + match