Senior Customer Success Manager

Summary

Join Brevo's Customer Success team as a Senior Customer Success Manager and play a key role in ensuring our enterprise clients achieve maximum value from our CRM platform. You will manage a portfolio of clients, driving adoption and identifying growth opportunities. This role requires strong communication, marketing knowledge, and a data-driven approach. You will collaborate with internal teams and be the voice of the customer. Brevo offers a dynamic, international environment with excellent benefits, including health care, paid time off, flexible work arrangements, and professional development opportunities.

Requirements

• Relevant work experience of at least 4 years as a CSM or Marketing Project Manager
• Excellent presentation, written, and oral communication skills in French and English
• Customer-centric
• Good marketing knowledge
• Strong ability to understand, manage, and drive customers' needs and strategy
• Proven track record of sustained target achievement
• Ability to drive issue resolution and work in collaboration with all departments (Sales, Product, Customer Experience, Finance, etc.)
• Proactive, autonomous, and efficient!
• You're a data-driven person as well as a team player

Responsibilities

• Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo
• Identify development and growth opportunities within the portfolio
• Be able to position Brevo's value proposition to our customers through best practices sharing, demo, and marketing expertise
• Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
• Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
• Be the voice of the customer to the Product and Marketing teams
• Adopt a data-driven approach in the management of your portfolio

Benefits

• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you!
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation packages for international talents
• Flexible working hours and remote work