Customer Success Manager

Summary

Join Brevo, a leading CRM suite, as a Customer Success Manager and engage in strategic discussions with enterprise-level clients. You will establish goals and KPIs, monitor client progress, and collaborate with various departments to maximize client success. This role involves shaping marketing strategies, advocating for the customer, and identifying growth opportunities. You'll need at least 3 years of relevant experience in CSM or Digital Marketing, native-level German and C1/C2 English, and strong communication skills. Brevo offers a competitive compensation package including meal vouchers, health care, RTT, and various other benefits.

Requirements

• You have a Customer-centric focus
• At least 3 years of relevant work experience in CSM or Digital Marketing
• Strong ability to understand, manage and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in German (Native level) and English (C1/C2)
• Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
• Proactive, autonomous, and efficient
• You are Data-driven and a Team Player

Responsibilities

• Establish critical goals and KPIs, and work closely with clients to ensure they achieve them
• Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn
• Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo
• Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them
• Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team
• Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders
• Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success
• Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework

Benefits

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work's council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• ...and more!
• Flexible working hours and remote work