Customer Success Manager

Summary

Join Canvs as a Customer Success Manager and help customers maximize the value of our emotion measurement platform. You will own a portfolio of accounts, driving product adoption and renewals. Responsibilities include acting as a product expert, providing training, and collaborating with internal teams. Success in this role requires 2-3 years of customer-facing experience in a fast-paced environment, along with strong communication and technical skills. The ideal candidate will possess a deep understanding of market research and consumer insights. Canvs offers a competitive salary, generous benefits, and a flexible, fully distributed work environment.

Requirements

• 2-3 years of experience working closely with customers in a fast-paced environment in Customer Success, Account Management or related field
• Experience and interest in market research, consumer insights, technology, marketing, and contributing to the growth of large organizations
• Exceptional ability to foster positive business relationships & communicate business value with executives and end users
• Exceptional communication skills to drive results and motivate colleagues and customers alike
• Desire to be a critical impact player and connect your work to company results
• Takes complete ownership of work; pride in every detail; strategic and a critical thinker
• High emotional intelligence with ability to demonstrate empathy and compassion for our customers’ problems
• A technical inclination and ability to gain an in-depth understanding of the Canvs AI product suite
• A thirst for knowledge and growth in a dynamic, emerging company environment
• The adaptability to react quickly and meet customer and market needs
• Strong organizational and time management abilities

Responsibilities

• Customer Value – As a Customer Success Manager, your #1 goal will be to make sure that our customers are extracting the most possible value from our platform. You will partner with customers to achieve their desired outcomes and identify and resolve any blockers to success
• Own responsibility for a designated book of customer accounts to drive product adoption and commercial ownership of both expansion and renewals
• Promote product value and champion customer ROI for their desired use cases in order to help Canvs AI achieve its customer retention goals
• Act as a hands-on product expert and consultant to our customers to help them achieve their desired business results
• Provide Canvs AI product expertise & best practices across the following areas: qualitative analytics, market research, consumer insights and generative AI experimentation
• Nurture customers to become passionate champions for Canvs AI because of their satisfaction with our product, processes and people
• Collaborate with key stakeholders at Canvs across multiple departments such as Sales, Product, and Marketing
• Strive to continuously improve skills and demonstrate a willingness to learn and establish best practices
• Assist in creating product educational materials for customers as needed
• Receive and react to customer feedback regarding our products & services offerings to provide solutions and improve the overall customer experience

Preferred Qualifications

• Experience working in usage or consumption, or SaaS fields preferred
• Experience in guiding customers of B2B SaaS solutions through adoption, expansion and renewal (highly valued)

Benefits

• Salary Range: $80,000 - $100,000
• Tremendous opportunity for career growth
• Strong culture and commitment to values
• Flexibility via a fully distributed company (Work From Anywhere!)
• Generous health benefits
• Unlimited paid vacation
• Summer Fridays
• Monthly (at a minimum) virtual team-building events