Customer Success Manager

Summary

Join Cartwheel, a company building a mental health program for kids, as a Customer Success Manager. You will be the main point of contact for school districts in the Southeast, ensuring their success with Cartwheel's program. Responsibilities include building relationships with school staff and families, launching and maintaining partnerships, providing strategic insights, and sharing feedback to improve the program. The ideal candidate has 2+ years of experience in customer success, experience working in school systems, and a commitment to serving underserved communities. The position is remote in the US with regular in-person team retreats in Boston. Cartwheel offers competitive compensation, equity, high-quality health insurance, paid time off, and other benefits.

Requirements

• 2+ years experience in Customer Success roles
• Experience working in or around school systems, such as in a school-based clinician, administrator, special education teacher, or adjacent role
• Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc
• Passion for our mission to tackle the youth mental health crisis!

Responsibilities

• Build relationships with and deliver an outstanding experience for Southeast school district leadership, school staff, and the families they serve
• Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership
• Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas
• Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program
• Build, promote, and support strong collaboration and positive culture with Cartwheel’s clinical team
• Flexible travel to districts that need targeted support or attention, when necessary

Preferred Qualifications

• Clinical experience in the outpatient setting, or professional experience working with people delivering clinical care
• Project Management: Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks
• Relationship Builder: Experience with building relationships across diverse stakeholders and influence without authority
• Strong Communicator: Superb written and verbal communication skills, including ability to influence decision makers
• Entrepreneurial: Desire to work with a small, entrepreneurial team to build a new program
• Organized thinker: Instinctively structures problems into logical components
• Technically Savvy: Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Asana, Gainsight)

Benefits

• Competitive cash compensation between $90,000 to $105,000
• Equity ownership stake in the company
• High-quality health insurance with a $0 monthly premium option for employees
• Dental, Vision, and Employer-Sponsored Life Insurance
• 4 weeks of paid PTO (3 weeks any time + 1 week office closure in December)
• Sick Leave + Holidays
• 401K with 2% employer match