Customer Success Manager

Summary

Join Checkmate, a rapidly growing mobile shopping platform, as a Customer Success Manager. You will build and maintain relationships with eCommerce brand partners, focusing on upselling additional features and optimizing their use of Checkmate's tools. This data-driven role requires strong analytical skills, excellent communication, and experience in customer success or sales within the eCommerce space. You will analyze performance data, present actionable insights, and collaborate with cross-functional teams. The ideal candidate is a self-starter with a passion for eCommerce and the ability to balance relationship management with sales growth. Checkmate offers a competitive salary and benefits package.

Requirements

• 2-5 years of experience in Customer Success, Account Management, or Sales, ideally within the eCommerce space
• Strong analytical skills, with a proven ability to use data to inform decisions and drive upsell opportunities
• Excellent presentation and communication skills, particularly with data-driven insights
• Proficiency with Excel/Google Sheets

Responsibilities

• Build and maintain deep relationships with existing brand partners in the fashion, beauty, and home sectors
• Identify opportunities to upsell additional features such as onsite widgets, app optimizations, paid programs, and commission rate increases based on performance data and strategic discussions
• Present data-driven recommendations to help brands optimize their campaigns and expand their engagement with Checkmate’s platform
• Regularly analyze campaign performance and key metrics to provide actionable insights that demonstrate the value of Checkmate’s tools
• Curate the data journey to share brand insights and competitive data with brands
• Deliver compelling presentations to brands, showcasing success metrics and areas for potential growth through additional Checkmate offerings
• Ensure ongoing satisfaction by proactively addressing any challenges and working with internal teams to provide solutions
• Act as a trusted advisor to your accounts, helping brands succeed by running more campaigns and exploring new surfaces for engagement
• Collaborate closely with the Product, Sales, and Marketing teams to ensure seamless execution of brand strategies and integrations
• Share customer feedback to inform product improvements and marketing initiatives
• Maintain up-to-date records in Hubspot, ensuring data hygiene across customer interactions, upselling opportunities, and performance metrics
• Provide regular reports on customer performance and upsell activities, highlighting trends and growth potential

Preferred Qualifications

• Experience upselling and managing client relationships in fashion, beauty, or home brands
• Experience with Hubspot or similar CRM tools
• Bachelor’s Degree or equivalent experience

Benefits

• Competitive salary
• Healthcare
• Gym membership
• 4 weeks PTO and health days
• Company retreats
• Additional benefits
• US remote - Los Angeles or New York City preferred