Customer Success Manager

Summary

Join ClickView, a leading educational video platform, as an Account Manager on a 12-month fixed-term contract covering maternity leave. This full-time, remote role with occasional travel to Scotland requires developing and maintaining customer relationships with schools using the Tig Tag product. You will deliver training, maximize product usage, ensure subscription renewals, gather customer feedback, and report on success metrics. The ideal candidate possesses experience in account management or customer success, preferably within education or EdTech, and excels in communication and problem-solving. ClickView offers a supportive team environment and various benefits.

Requirements

• Experience in a similar Account Manager or customer success role is highly regarded
• Comfortable working to revenue targets with the existing customer base
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Problem-solving mindset with a customer-centric approach
• Ability to manage multiple priorities and work independently
• Ability to work autonomously and to take responsibility for the customer journey
• Passionate about online learning and education technology

Responsibilities

• Oversee a portfolio of schools as the primary contact by developing and maintaining strong relationships with key stakeholders to foster trust and collaboration
• Deliver training sessions, workshops, and webinars to educate customers about product features and best practices, ensuring they have the necessary tools for success
• Maximise usage within schools by using data and tracking engagement metrics to identify areas for improvement or risk
• Ensure successful subscription renewals by proactively building account plans that address client needs and opportunities for growth
• Gather customer feedback to relay to product development teams to drive continuous improvements in the product and offerings
• Provide regular reports on customer success metrics, progress, and insights to the management team via OKR targets
• Work closely with Customer Success and technical teams to address customer inquiries, escalate and resolve product issues, and provide timely support to enhance the customer experience

Preferred Qualifications

Background in Teaching, Education or EdTech is preferable

Benefits

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴
• Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
• Employee discounts - we offer all employee’s access to a wide range of discounts to support their wellbeing and financial health 💰
• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️
• Generous parental leave policy - we offer 16 week’s full pay 🚼