Credo is hiring a
Customer Success Manager

Summary

Join our dynamic team as a Customer Success Manager and empower patients to live their healthiest lives by building relationships with customers, managing client business, and solving customer problems.

Requirements

• Bachelor's Degree
• 2-6 years experience in client facing role, preferably in healthcare
• Collaborating and communicating with a wide range of clients, ideally in the B2B space
• Project managing complex initiatives with customers and colleagues
• Ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
• Ability to work with and influence a diverse set of stakeholders
• Ability to effectively identify what’s important and effectively prioritize competing projects
• Excellent time management, written and verbal communication skills
• Passionate about our mission to improve healthcare through technology
• Willingness to travel 25% of the time to the West Coast to provide hands-on support

Responsibilities

• Develop irreplaceable relationships with customers; retain and exceed customer expectations
• Engage stakeholders at Credo’s largest and most complex healthcare customers
• Understand how customers interact with Credo’s products and identify their needs, challenges and ideas
• Become a product and domain expert, and use that knowledge to make customers successful in their business
• Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
• Design, implement and document innovative strategies to drive customer engagement
• Deliver value-driven solutions; ensure that customers begin every interaction with Credo with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
• Lead the annual renewal process and targeted relationship-based upsell efforts for Credo’s latest products