Customer Success Manager

Summary

Join Deel as a Customer Success Manager and be the face of the company for clients, building strong relationships and driving revenue growth. You will act as a trusted advisor, providing strategic guidance on operational and product issues, and advocating for clients internally. This role requires a passionate business builder who thrives in complex, challenging environments and enjoys collaborating with a high-performance team. You will manage a high volume of small spend accounts, identify and mitigate risks to customer retention, and collect product feedback to improve the customer experience. The ideal candidate has 2+ years of client-facing experience in the payroll industry and a strong analytical background.

Requirements

• You have a minimum of 2+ years of relevant work experience, including client-facing experience
• Have previous experience working in the payroll industry
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our Mid-Market segment
• Risk: Identify and flag risks that will lead to customer churn
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access