Remote Customer Success Manager

Summary

Join us in our mission to unleash and uplevel the world's know-how! We are seeking a Customer Success Manager to join our growing Go To Market team, supporting our Enterprise customers. In this role, you'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle.

Requirements

• 3-6 years of work experience
• Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution
• Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers
• Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions
• Passion for technology and the ability to quickly learn new SaaS software applications

Responsibilities

• Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases
• Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs
• Respond to functional questions via email, leveraging existing assets/guides and contributing to our growing library of FAQs with your product expertise
• Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals
• Use raw data to calculate and communicate ROI to customers based on real business results
• Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations
• Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience
• Work with Ops and Finance teams to support Enterprise contracts
• Work closely with Scribe Product, Marketing, and Support team members to surface relevant customer insights and feedback
• Spearhead projects to continuously improve key metrics: adoption, retention, and expansion

Benefits

• Competitive salaries
• Comprehensive healthcare benefits
• Exciting and motivating equity
• Unlimited PTO
• 401k
• Parental Leave
• WFH Stipend