Remote Customer Success Manager

Summary

dLocal is seeking a Customer Success Manager to develop long-term relationships with customers by working with internal teams and clients, providing feedback, developing effective customer relationships, understanding customer goals, prioritizing projects, and improving productivity. The ideal candidate should be a good communicator, an excellent listener, self-motivated, a problem solver, and a multi-tasker with fluent English skills, Customer Success experience (B2B preferred), advanced Excel skills, experience in payments, background in Project Management or Customer Success Management, ability to travel, and team spirit.

Requirements

• Good communication skills
• Excellent listening skills
• Self-motivation
• Problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced Excel Skills
• Experience in payments - Huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel
• Team spirit and proactive behavior

Responsibilities

• Developing long-term relationships with customers
• Providing 'voice of customer feedback' to internal DLOCAL teams
• Developing effective long-term key customer relationships
• Collaborating with customers to better understand their goals and ambitions
• Prioritizing discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals
• Developing Customer Success methodologies and own team initiatives that improve productivity
• Interacting and working together with the different areas of the company

Benefits

• Flexible, remote-first dynamic culture with travel benefits
• Health benefits
• Learning benefits