Customer Success Manager

Summary

Join dLocal, a global payments company, and become a Customer Success Manager responsible for building strong relationships with clients. You will work with internal teams and clients, gather customer feedback, and collaborate to understand their goals. Prioritize customer needs and develop project plans to meet milestones. Develop Customer Success methodologies and improve team productivity. This role requires strong communication, problem-solving, and multitasking skills in a fast-paced environment. dLocal offers remote work flexibility, various learning and development opportunities, and a supportive team culture.

Requirements

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment
• Fluent in written and spoken English
• Customer Success experience (B2B preferred)
• Advanced Excel Skills
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel
• Team spirit and proactive behavior

Responsibilities

• Working with both our internal teams as well as clients
• Provide “voice of customer feedback” to internal DLOCAL teams
• Develop effective long-term key customer relationships
• Collaborate with customers to better understand their goals and ambitions
• Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals
• Develop Customer Success methodologies and own team initiatives that improve productivity
• Interact and work together with the different areas of the company

Preferred Qualifications

Experience in payments - Huge advantage

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!