Customer Success Manager

Summary

Join a cutting-edge edtech company as a remote Customer Success Manager, based in South Africa, supporting K-12 schools and districts across the US. This full-time role focuses on building relationships with school leaders, leading onboarding and training, acting as a trusted advisor, and proactively identifying and solving problems. You will collaborate with various teams to enhance customer experience and support renewals and expansion opportunities. The ideal candidate has 2+ years of customer success or account management experience in the EdTech sector, with experience working with US K-12 schools. Excellent communication and presentation skills are essential, along with a passion for education and technology. The position offers a $25,000 USD/year salary plus commission, and the opportunity to make a real difference in classrooms across the US.

Requirements

• 2+ years of customer success or account management experience in the EdTech sector
• Experience working with schools or educational institutions (US K-12 experience a plus)
• Strong understanding of the education landscape and the challenges educators face
• Excellent communication and presentation skills – both 1:1 and with larger groups
• Self-starter who thrives in a remote, fast-paced environment
• Passion for education, technology, and creating impact

Responsibilities

• Building and managing relationships with US-based school and district leaders
• Leading onboarding, training, and rollout processes for new customers
• Acting as a trusted advisor, helping educators integrate the product into daily practice
• Proactively identifying risks, solving problems, and delivering value throughout the customer journey
• Collaborating with product, sales, and support teams to elevate the customer experience
• Supporting renewals and expansion opportunities within your portfolio

Benefits

• 100% remote – work from anywhere in South Africa
• $25,000 USD/year salary + opportunity for growth and learning