Customer Success Manager

Summary

The job is for a Customer Success Manager at EvenUp, a venture-backed AI startup that helps injury law firms across America. The role involves managing 120-250 SMB accounts and driving customer engagement, growth, and support. The ideal candidate should have a Bachelor's degree, proven experience in customer success or a related role, exceptional interpersonal and communication skills, motivation to deliver outstanding customer experiences, familiarity with SaaS or service-oriented business models, and ability to travel.

Requirements

• Bachelor's degree (or equivalent) in a related field; MBA or JD is a plus
• Proven experience in customer success, account management, or a related role
• Exceptional interpersonal and communication skills
• Motivated to deliver outstanding customer experiences
• Familiarity with SaaS or service-oriented business models
• Ability to travel within the United States up to 25% is required

Responsibilities

• Champion Customer Happiness
• Navigate Relationships
• Communication Guru
• Renewal Superstar
• Goal Achievement Partner
• Platform Enthusiast
• Strategic Guide
• Expand Possibilities
• Trusted Ally
• Stakeholder Networker
• Escalation Guru
• Revenue Accelerator

Preferred Qualifications

Experience in Legal Tech or working with Legal Professionals

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Flexible paid time off and 10+ holidays per year
• A stipend to upgrade your home office for fully-remote roles
• 401k for US-based employees