Customer Success and Implementation Manager

Summary

Join Expedite Commerce as a Customer Success & Implementation Manager and play a pivotal role in ensuring customer success with our Quote-to-Cash solutions. Guide customers seamlessly through the quote-to-cash process, maximizing their ROI. Build strong relationships, provide strategic insights, and drive customer engagement. Leverage data-driven insights to shape customer strategies and demonstrate value. Collaborate with sales, product, and support teams for a seamless customer experience. Gather customer feedback to refine solutions and enhance customer experience. This role requires a consultative approach and a passion for helping customers achieve success.

Requirements

• Demonstrated success as a Customer Success Manager or Account Manager working with enterprise clients, ideally within the SaaS industry
• In-depth knowledge of Quote-to-Cash (Q2C) processes and its critical role in driving business success, including expertise in Configure Price Quote (CPQ), eCommerce, Contract Lifecycle Management (CLM), Order Management, and Billing (Salesforce experience a plus)
• Exceptional communication and interpersonal skills, with a consultative approach that fosters trust, uncovers client and partners needs, and builds lasting relationships
• Ability to harness data-driven insights to shape impactful customer strategies and clearly demonstrate value, coupled with a proactive, consultative mindset and a true passion for helping customers achieve success

Responsibilities

• Act as the primary point of contact for customers during their implementation and ongoing use of our Quote-to-Cash solutions
• Provide expert guidance to help customers navigate our platform, understand best practices, and optimize their processes. and business outcomes
• Develop strong, lasting relationships with customers, understanding their needs and challenges to drive engagement, satisfaction, and account growth
• Strategically analyze and organize customer information, goals, and opportunities to drive long-term growth, strengthen relationships, and align solutions to the client’s evolving business needs
• Work closely with sales, product, and support teams to ensure a seamless customer experience and continuous improvement of our offerings
• Gather customer feedback and collaborate with internal teams to refine our solutions and enhance customer experience

Benefits

• Health Insurance, PTO, and Leave time
• Ongoing paid professional training and certifications
• Fully Remote work Opportunity
• Strong Onboarding & Training program