Customer Success Manager

Summary

Join Experian as a data services and advertising campaign specialist, managing client relationships and driving project execution. You will be the primary liaison between clients and internal departments, ensuring client satisfaction and a strong return on investment. Responsibilities include educating clients on data assets, developing solutions to meet advertising goals, and achieving sales revenue quotas. Collaboration with account executives and internal teams is crucial, along with regular status reporting. This remote role requires strong communication, project management, and client relationship skills.

Requirements

• BS/BA or equivalent experience is necessary
• Customer service skills to grow and cultivating client relationships
• 3+ years of experience managing a large project portfolio with varying levels of details
• Ability to travel – approx. 20% of time (assuming not located in NYC)

Responsibilities

• Manage existing customer relationships to drive execution of projects related to data services and advertising campaigns
• Daily supporting of client's projects/campaigns to ensure execution of projects and being the liaison between the client and internal departments
• Coordinate resources to ensure client satisfaction and Return on investment
• Educate and inform clients/prospects on all data assets and audience recommendations with ongoing consultation to clients to uncover challenges and offer data recommendations
• Use product experts as a resource
• Communication with clients is frequent - includes weekly status calls with and occasional travel to client locations (primarily NYC)
• Develop solutions that solve clients' advertising goals
• Advise client on data best practices and address gaps/opportunities
• Personally responsible for achieving a sales revenue quota together with Account Executive
• Collaborate on account planning with Account Executive to identify data sales opportunities
• Execute basic contracts for standard products, services, and renewals
• Responsible for regular status calls with Sales Leadership with existing portfolio
• Work with Service Delivery team to scope out projects and then work with Pricing to discuss project and obtain price quote
• Work cohesively with wide range of internal groups - Operations, Legal, Compliance and Finance
• Gather industry information within assigned portfolio
• Including subscribing to industry newsletters, trade magazines
• Develop relationships across all client/prospect base and internal departments

Preferred Qualifications

• Sell-side industry experience is valued
• Agency or digital marketing experience is also helpful

Benefits

• Great compensation package and annual performance bonus
• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• Paid time off
• 12 paid company holidays, 5 sick days, and 2 paid volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more
• This is a remote role