Customer Success Manager

Summary

Join Guidepoint’s Qsight group, a high-growth division focused on data intelligence solutions for healthcare. As a Client Success Manager, you will be the primary contact for a portfolio of clients, ensuring they maximize value from Qsight’s data solutions. You will build strong client relationships, drive retention and expansion, provide onboarding and support, and collaborate with Sales and Product teams. This remote role, based in the U.S., requires strong analytical and communication skills, experience in client-facing roles, and proficiency in CRM and data visualization tools. Guidepoint offers a competitive salary, benefits including comprehensive medical, dental, and vision plans, 401k matching, paid time off, and professional development opportunities.

Requirements

• Bachelor's degree in business, analytics, healthcare, or a related field
• 3+ years of experience in Customer Success, Account Management, or a related client-facing role, preferably within data, SaaS, or healthcare industries
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable recommendations
• Excellent communication, presentation, and relationship-building skills
• Ability to manage multiple clients, projects, and priorities in a fast-paced environment
• Proficiency in CRM tools (Salesforce) and data visualization platforms
• Problem-solving mindset with a proactive approach to client engagement and issue resolution

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, ensuring they maximize value from Guidepoint Qsight’s data solutions
• Develop strong relationships with key stakeholders and corporate accounts specifically to understand their business needs, challenges, and objectives
• Drive client retention and expansion by proactively identifying opportunities for upselling and cross-selling
• Provide onboarding, training, and ongoing support to help clients effectively use Qsight’s data and insights
• Collaborate with the Product team to relay client feedback and contribute to product improvements
• Work closely with Sales to identify growth opportunities and support contract renewals
• Monitor client engagement, usage trends, and performance metrics to ensure continued satisfaction and value delivery
• Address and resolve client concerns in a timely and strategic manner, escalating issues when necessary
• Develop and execute client success strategies, including account plans and EBRs (Enterprise Business Reviews)
• Stay informed about industry trends, competitive intelligence, and best practices to enhance client outcomes

Preferred Qualifications

• Strong experience working with Corporate or CPG clients
• Knowledge of medical aesthetics, healthcare data, market intelligence, or analytics products

Benefits

• The annual base salary range for this position is $80,000 to $100,000
• Annual discretionary bonus based on performance
• 15 PTO days, 10 legal holidays, and sick days
• Comprehensive medical, dental, and vision plans
• Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plans
• Commuter benefits and a corporate gym rate
• Development opportunities through the LinkedIn Learning platform
• Free snacks and beverages in the office
• Friday happy hour and “Summer Fridays”
• Year-round corporate athletic league
• Casual work environment, team building, and other social events