Customer Success Manager

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a Customer Success Manager in Miami-Dade County. This remote role, with up to 80% field work, focuses on ensuring successful adoption of Hazel services in schools. You will build strong relationships with school partners, drive engagement, resolve customer issues, and provide regular internal reporting. The ideal candidate possesses customer success experience in education or healthcare, strong relationship-building skills, and excellent communication abilities. Hazel offers competitive compensation, including a performance-based component, along with benefits such as 401k matching, healthcare coverage, and paid time off.

Requirements

• Prior customer success experience, preferably in the K-12 education field or healthcare
• Experience working with children in diverse socio-economic environments
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in South Florida (preferably Miami)
• Bilingual in Spanish

Responsibilities

• Develop strong relationships with school partners, their healthcare needs, and their communities
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement
• Attend and facilitate strategic district-wide, school-specific, and community events
• Ensure a high level of partner satisfaction
• Identify and proactively resolve complex customer issues
• Play an active role in achieving our mission to increase access to care
• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact
• Advocate for the customer's needs across Hazel
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning

Preferred Qualifications

• Prior experience within start-up or hyper-growth environments
• Experience with Gainsight
• Existing relationships in Florida

Benefits

• 401k match
• Healthcare coverage
• Paid time off
• A broad range of other benefits and perks