Customer Success Manager

Summary

Join HubSpot's Customer Success team and become the primary contact for approximately 130 medium-sized business customers. As a Customer Success Manager, you will leverage your inbound marketing expertise to advise customers, manage account retention and renewal, and drive upgrade revenue. You will work collaboratively to develop strategies for team growth and scale. This role requires prior sales or account management experience, a proven track record of exceeding revenue goals, and strong communication and organizational skills. HubSpot offers a performance-based role progression path and focuses on skill development. The company values flexibility and connection, offering both remote and in-office work options.

Requirements

• Prior experience with sales or account management teams
• Experience working with small business owners and marketers
• A verifiable track record of consistently meeting and exceeding revenue goals
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
• Clear and articulate communication skills and the ability to effectively drive a phone conversation
• Phenomenal organizational skills
• The ability to thrive in a fast-paced environment
• MUST BE FLUENT IN ENGLISH

Responsibilities

• Be the primary contact and advocate for approximately 130 medium-sized business customers
• Become an expert in Inbound Marketing and become the trusted marketing advisor to each of your customers
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Work as part of the team to develop strategies for scale and growth

Preferred Qualifications

• Inbound Marketing knowledge
• Strong SaaS business acumen
• Experience with marketing automation software