Customer Success Manager

Summary

Join Inspiration Mobility, a company dedicated to accelerating the electrification of transportation in North America, as a Customer Success Manager (CSM). In this highly visible role, you will be responsible for growing and retaining assigned accounts by working closely with customers to accelerate their adoption of electric vehicles (EVs) and electric infrastructure. You will serve as a trusted partner, expanding their fleet of EVs, chargers, and related products and services. You will manage day-to-day customer interactions, build strong relationships, deliver exceptional customer service, and identify new opportunities for both Inspiration and its clients. You will also play a key role in setting standards and building scalable processes as the business grows. This position offers the opportunity to make a significant impact on combating climate change by reducing greenhouse gas emissions and paving the way for a decarbonized planet.

Requirements

• 5+ years in a customer-focused role with proven ability to grow business and deliver strong NPS
• A builder with an affinity for the fast pace and change of a high-growth company
• Detail-oriented, highly organized, personable, and enjoys getting things done
• Possesses excellent written and verbal communication skills, coupled with a high emotional intelligence and the ability to navigate difficult conversations with empathy and professionalism
• Proven project management skills
• Solid problem-solving, listening, and critical thinking skills
• Collaborator with the ability to own and execute independently and through others
• Acts consistently with Inspiration's core values (see below)
• Energized by and passionate about Inspiration’s mission to contribute to climate solutions by accelerating the electric vehicle and infrastructure transition
• Bachelor’s degree or equivalent

Responsibilities

• Own all daily activity for assigned customers
• Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust
• Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business
• Understand the business model of each assigned customer, how their corporate goals lead to their fleet and energy goals and ultimately helping each customer to achieve them
• Collaborate with internal Subject Matter Experts (Fleet Advisory, Energy, Services) as well as external client stakeholders to deliver a best-in-class fleet and energy program
• Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews
• Help to build, integrate, and constantly improve upon internal processes
• Identify and implement metrics for success within the Customer Success team
• Serve as the “voice of the customer” to bring valuable insights that guide product and services development as well as inform operational processes

Preferred Qualifications

Experience in or interest in fleet management, mobility, energy, electric vehicles, or adjacent industries is a plus

Benefits

Remote with occasional travel to Washington, D.C. and assigned customers, as needed