Customer Success Manager

Summary

Join Juniper Square's Customer Success team as a Customer Success Manager and play a key role in onboarding clients, driving product adoption, and ensuring customer satisfaction. You will manage a portfolio of 60-75 accounts, working directly with end-users on implementation, onboarding, and renewals. This role requires strong relationship and project management skills, along with the ability to lead client-facing meetings and presentations. You will leverage your product and industry expertise to help customers achieve their goals, while also contributing to internal projects and collaborating with product and engineering teams. Juniper Square offers a variety of work arrangements, from fully remote to working in one of their physical offices. The company is committed to building a diverse and inclusive workplace.

Requirements

• 3+ years of professional experience and 2+ years in a relevant customer success management role
• Experience communicating with clients in written and verbal form
• Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
• Passion for contributing to the customer's success with a product or service
• Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
• Demonstrated experience learning advanced knowledge on technical subject matters and curiosity to grow in knowledge
• Motivated by change and comfort with an evolving work environment
• Bachelor's degree or equivalent years of professional experience

Responsibilities

• Manage a portfolio of 60-75 existing customer accounts
• Work with end-users of the product on implementation, onboarding, product adoption, and renewals
• Review customer metrics for product adoption, client satisfaction, and customer goals
• Develop advanced knowledge of the customer, product, and industry
• Contribute to internal projects that improve operational infrastructure
• Work with product and engineering teams to create new product features that reflect the voice of our customers

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend