Lightcast is hiring a
Customer Success Manager, Remote - United States

Summary

The Customer Success Manager (CSM) role at Lightcast involves developing customer relationships, onboarding, relationship management, retention strategies, success planning, advocacy, upselling, issue resolution, training, support, and reporting. The ideal candidate should have a Bachelor's degree and 3+ years in a Customer Success or similar role, preferably in a software, data, or SaaS environment.

Requirements

• 3+ years in a Customer Success, Account Manager, or similar role
• Bachelor’s degree preferred
• Customer management experience in a software, data or SaaS environment preferred
• Sales/selling methodology and techniques
• Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, Marketing, Product, etc.)
• Consistent track record to collaborate and build positive relationships with customers including the executive level
• History of presenting compelling presentations to executive level customers contacts and internal stakeholders
• Extensive experience analyzing data and being able to make meaningful deductions from the data

Responsibilities

• Guide new customers through onboarding
• Build strong, long-lasting customer relationships
• Ensure customers are satisfied with the services they receive
• Implement retention strategies for at-risk accounts
• Develop and execute customer success plans
• Act as the voice of the customer within the company
• Identify opportunities for upselling and work with sales teams to drive renewals
• Address and resolve customer issues and concerns in a timely and effective manner
• Provide training, resources, and support to help customers maximize the value of our products/services
• Track and report on key customer success metrics