Remote Customer Success Manager

Summary

Join LogicManager's Customer Success Team as a dynamic, proactive, and customer-focused individual to fuel growth and that of our customers. As a Customer Success Manager, you'll build strong relationships, identify expansion opportunities, and ensure renewals.

Requirements

• 3+ years of customer-facing experience with exposure to full-lifecycle customer success
• Proficiency in documenting customer engagements in a CRM (ex. Hubspot) is required
• Experience with Google Suite is a plus
• Proven experience engaging with C-suite executives, coupled with robust communication, problem-solving abilities, critical reasoning, and a positive, collaborative attitude

Responsibilities

• Acquire proficiency in LogicManager risk-based ERM solutions
• Oversee a portfolio of assigned accounts, proactively managing upselling and cross-selling initiatives
• Ensure customers are engaged effectively in utilizing LogicManager in their day-to-day operations post-onboarding
• Collaborate with the Advisory team to devise and implement effective customer retention strategies
• Engage customer leadership in meaningful business reviews by sharing insights into industry trends and assisting in showcasing business value
• Be an advocate for customers, offering insights for product development and enhancements and risk management best practices
• Confidently engage with corporations of varying sizes, job functions, and industries
• Offer organizations insights into industry trends and assist in showcasing business value to senior management
• Identify churn risks, escalate concerns, and create action plans to mitigate customer churn
• Strategically consult and facilitate expansion opportunities for customers by engaging existing solutions to connect with other business areas

Benefits

• Competitive salaries
• 401(k) with matching
• Flexible paid time off
• 100% remote work experience