Customer Success Manager

Summary

Join Moonhub, a rapidly growing AI recruiting company, as a founding Customer Success Manager (CSM). In this role, you will be instrumental in delivering quality candidates to clients using the Moonhub platform, managing client communications, and collaborating with sales and product teams. You will play a key role in shaping product development by providing feedback and influencing the product roadmap. Your focus will be on maximizing customer retention, driving upsells and contract renewals, and building out the customer success function. This is a unique opportunity to be a founding member of a high-growth startup.

Requirements

• Ability to learn and use technology products quickly
• Startup mindset - ability to move quickly and wear multiple hats
• Execution focused and detail oriented
• Strong customer problem solving abilities
• Clear Communication

Responsibilities

• Successfully deliver quality candidates to customers using the Moonhub platform
• Work closely with clients to understand their hiring requirements
• Manage all communications with clients and work cross-functionally with sales and product to ensure customer happiness
• Work closely with product to provide product feedback and influence product roadmap
• Minimize churn and maximize customer retention
• Upsell and contract renewal