Customer Success Manager

Summary

Join Moveworks as a Customer Success Manager and play a strategic role in shaping our product and delivering value to customers. You'll be the face of Moveworks, coaching clients on deploying our AI-powered chatbot. Partner with customers on a transformation journey, maximizing platform value and contributing to product evolution. This role requires strong communication, problem-solving, and relationship-building skills, along with experience in software/SaaS account management. Location flexibility is offered, including in-person, remote, and hybrid options within specific time zones. Come join our best-in-class Customer Success team at a rapidly growing AI startup!

Requirements

• Have 2+ years of account management, implementation, or sales experience in software/SaaS
• Have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• Have experience supporting deployments with large enterprise customers
• Be process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• Have experience building strong internal and external relationships, including with senior-level executives throughout companies
• Be diplomatic, have tact and be poised under pressure
• Possess a voracious appetite to learn and grow
• Have completed a Bachelor’s degree
• Be willing to travel 10-25% of the time

Responsibilities

• Partner with our initial customers to drive product value
• Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• Partner cross-functionally to translate business needs and product requirements into new solutions for customers
• Evolve and iterate on our customer onboarding strategy
• Work with internal teams and customers to drive adoption, engagement and growth
• Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• Act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Preferred Qualifications

Prior experience working in a remote capacity

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits