Customer Success Manager - Enterprise

Summary

Join Moveworks as a Customer Success Manager and play a strategic role in shaping the company's product and customer value. You will be the face of Moveworks, coaching customers on using the company's machine learning-based chatbot. Partner with customers to maximize their platform value and help the product team evolve the platform. This role involves working with initial customers to drive product value, developing trusted advisor relationships with executive sponsors, and partnering cross-functionally to translate business needs into solutions. You will also evolve the customer onboarding strategy, drive adoption and growth, and help customers achieve transformational goals. The position requires adapting to product changes, gathering customer feedback, and acting as the voice of the customer. Location is flexible, with options for in-person work in Mountain View or San Francisco, remote work, or a hybrid approach.

Requirements

• You have 2+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-25% of the time

Responsibilities

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap

Preferred Qualifications

Prior experience working in a remote capacity is highly desired

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits
• Commissions or bonus plans