Customer Success Manager

Summary

Join OneSignal, a leading omnichannel customer engagement solution, as a Scaled Customer Success Manager! In this role, you will drive platform adoption among tech-focused customers, manage inbound conversations, and collaborate cross-functionally. You'll leverage data to optimize the customer journey and expand use cases. This position requires 2+ years of experience in customer success, strong communication skills, and a solution-oriented mindset. OneSignal offers a competitive salary ($70,000-$115,000 base, $105,000-$145,000 OTE), equity, and comprehensive benefits. Remote work is the default option in several US states, the UK, and Singapore. We value a healthy work-life balance and prioritize kindness and personal growth.

Requirements

• 2+ years of demonstrated success in a Customer Success role
• Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
• Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders
• Ability to balance and prioritize multiple tasks and projects
• Experience using Customer Success Platforms
• Understanding of Customer Success metrics and KPIs
• Passion for helping customers and a commitment to providing exceptional customer service

Responsibilities

• Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals
• Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed
• Participate in and enhance existing 1:many Programs such as Office Hours and Trainings
• Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities
• Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale
• Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes

Preferred Qualifications

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning

Benefits

• The New York and California base salary for this full time position is between $70,000 - $115,000 with an expected On Target Earnings (OTE) between $105,000 and $145,000/year
• Competitive equity program
• Comprehensive and inclusive benefits
• Remote work as the default option in the United States in California, New York, New Jersey, Pennsylvania, Texas, Utah and Washington
• Remote work as the default option in the UK and Singapore