Customer Success Manager

Summary

Join OREDATA, a Digital Transformation & IT Consulting firm, as a Customer Success Manager. You will be responsible for managing the entire customer lifecycle, from onboarding to renewal, ensuring customer satisfaction and driving long-term relationships. This role requires strong communication, analytical, and cloud technology skills, particularly with Google Cloud Platform. You will build relationships with key stakeholders, proactively address customer needs, and conduct regular business reviews. OREDATA offers remote work, flexible time off, professional development opportunities, and various other benefits.

Requirements

• Proven experience in customer success, account management, or a similar role
• Strong understanding of cloud technologies, particularly Google Cloud Platform
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
• Strong analytical skills and attention to detail
• Ability to manage multiple priorities
• A passion for customer satisfaction and a commitment to delivering exceptional service

Responsibilities

• Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments
• Establish clear expectations and SLAs to set the foundation for a strong partnership
• Build and maintain strong relationships with key stakeholders at customer organizations
• Proactively identify and address customer needs and pain points
• Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices
• Oversee the delivery of high-quality support and managed services
• Monitor critical KPIs, such as SLAs and customer satisfaction metrics
• Collaborate with technical teams to resolve issues promptly and effectively
• Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth
• Present insights and recommendations to drive customer success
• Advocate for customer needs within the organization, ensuring timely resolution of issues
• Follow up on action items and commitments to ensure accountability
• Identify renewal opportunities and proactively engage with customers to secure long-term partnerships
• Develop and execute renewal strategies to optimize revenue and customer satisfaction

Benefits

• Remote working and flexible time off
• Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
• Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
• Opportunity to work on international projects
• Private Health Insurance
• Birthday Leave Policy
• Learning & Development opportunities for both personal and professional growth